Terms and Conditions

ListQuo Platform Agreement

Effective Date: 20 January 2026

1. Introduction and Definitions

These Terms and Conditions ("Terms") govern your access to and use of the ListQuo platform, available at ListQuo.io and related subdomains (the "Platform"), operated by LOKY7 Ltd, a company registered in England and Wales ("we", "us", "our", or "the Company").

By creating an account, subscribing to a plan, or otherwise using the Platform, you (the "Tenant") agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1.1 Key Definitions

"Tenant" means any business or individual who subscribes to the Platform to list venues, services, or events and receive bookings.
"End User" or "Customer" means any person who visits a Tenant's subdomain or custom domain to view listings, make bookings, or purchase tickets.
"Subdomain" means the unique web address assigned to each Tenant in the format [tenant-name].listquo.io.
"Custom Domain" means a Tenant's own domain name (e.g., www.example.com) that may be connected to the Platform.
"Stripe Connect" means the payment processing service provided by Stripe, Inc. that enables Tenants to receive payments from End Users.

2. Account Registration and Eligibility

2.1 To use the Platform as a Tenant, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.2 You represent and warrant that you are at least 18 years of age, have the legal capacity to enter into these Terms, and, if registering on behalf of a business entity, have the authority to bind that entity to these Terms.

2.3 We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion if we reasonably believe you have violated these Terms or applicable law.

3. Subscription Plans and Payment

3.1 Subscription Tiers

The Platform offers various subscription tiers (e.g., Starter, Essential, Professional, Enterprise), each with different features, limitations, and pricing as described on our Pricing page. Features may include, but are not limited to, the number of venues, services, bookings per month, custom branding options, and support levels.

3.2 Free Trial

We may offer a free trial period. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial expires. Payment details may be required at signup.

3.3 Billing and Renewal

Subscriptions are billed monthly in advance via Stripe. By subscribing, you authorise us to charge your designated payment method on a recurring basis until you cancel. Prices are in GBP unless otherwise stated and are exclusive of VAT where applicable.

3.4 Price Changes

We reserve the right to modify subscription pricing. We will provide at least 30 days' notice of any price increase. Continued use of the Platform after the effective date constitutes acceptance of the new pricing.

3.5 Refunds

Subscription fees are non-refundable except where required by applicable law. If you cancel your subscription, you will retain access until the end of your current billing period.

4. Use of the Platform

4.1 Permitted Use

You may use the Platform to:

Create and manage venue listings, service offerings, and events
Accept bookings and payments from End Users
Customise your Tenant website using the provided page builder and themes
Manage staff, schedules, and resources

4.2 Prohibited Conduct

You agree not to:

Use the Platform for any unlawful purpose or in violation of any applicable laws or regulations
List fraudulent, misleading, or illegal services, events, or venues
Infringe the intellectual property rights of others
Introduce malicious code, viruses, or other harmful technology
Attempt to gain unauthorised access to our systems or other users' accounts
Use automated tools to scrape, crawl, or extract data from the Platform without authorisation
Resell, sublicense, or redistribute access to the Platform except as expressly permitted

5. Tenant Content and Intellectual Property

5.1 Your Content

You retain ownership of all content you upload, publish, or display through the Platform ("Tenant Content"), including text, images, logos, and descriptions. By uploading Tenant Content, you grant us a non-exclusive, worldwide, royalty-free licence to host, display, and distribute such content solely for the purpose of operating the Platform.

5.2 Our Intellectual Property

The Platform, including its design, code, features, trademarks, and all related intellectual property, remains the exclusive property of LOKY7 Ltd. Nothing in these Terms grants you any ownership rights in our intellectual property.

5.3 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Platform, you grant us a perpetual, irrevocable, royalty-free licence to use, modify, and incorporate such feedback without compensation or attribution.

6. Payment Processing via Stripe Connect

6.1 To accept payments from End Users, you must connect a Stripe account to the Platform. By doing so, you agree to Stripe's Connected Account Agreement and any applicable Stripe policies.

6.2 We facilitate payment processing but are not a party to transactions between you and your End Users. You are solely responsible for the goods, services, or events you provide and for resolving any disputes with End Users.

6.3 Transaction Fees

The following fees apply to each transaction processed through the Platform:

Stripe Payment Processing Fee: 1.5% + 20p per transaction (for UK cards). Higher rates may apply for European cards (2.5% + 20p) and international cards (3.25% + 20p). These fees are charged by Stripe and are subject to change per Stripe's pricing terms.
ListQuo Platform Fee: 1.5% + 20p per transaction. This fee is deducted from payments processed through Stripe Connect and covers the use of the Platform, including hosting, support, and ongoing feature development.

For example, on a £100 booking paid with a UK card, total fees would be approximately £3.40 (Stripe: £1.70 + ListQuo: £1.70), with £96.60 transferred to your Stripe account.

Custom fee arrangements may be available for high-volume Tenants. Contact us for details. Fee changes will be communicated with at least 30 days' notice.

6.4 Refunds to End Users are your responsibility. You must configure your own refund policies and handle refund requests through your Stripe dashboard or via the Platform's booking management tools.

7. Tenant Responsibilities for Compliance

THIS SECTION IS CRITICAL. As a multi-tenant platform, we provide the technical infrastructure, but each Tenant operates as an independent Data Controller under applicable data protection laws (including UK GDPR and EU GDPR).

7.1 Privacy Policy

You are responsible for publishing and maintaining your own Privacy Policy on your Tenant website (whether on a Subdomain or Custom Domain) that accurately describes how you collect, use, and protect End User personal data.

7.2 Cookie Notices and Consent

You are solely responsible for ensuring appropriate cookie consent mechanisms are in place on your Tenant website. This includes compliance with the UK Privacy and Electronic Communications Regulations (PECR), EU ePrivacy Directive, and any other applicable cookie laws. The Platform provides the technical capability to add custom scripts (e.g., cookie consent banners such as CookieBot, OneTrust, or Termly) via header/footer injection, but implementing and configuring these tools is your responsibility.

7.3 Third-Party Integrations

If you add third-party tracking scripts, analytics tools (e.g., Google Analytics), advertising pixels, or other integrations to your Tenant website, you are responsible for ensuring such use complies with applicable privacy laws and obtaining any required consents from End Users.

7.4 Local Laws and Industry Regulations

You are responsible for complying with all laws and regulations applicable to your business, including but not limited to consumer protection laws, health and safety regulations, licensing requirements, and industry-specific compliance obligations.

7.5 Indemnification for Non-Compliance

You agree to indemnify and hold harmless LOKY7 Ltd from any claims, damages, or penalties arising from your failure to comply with applicable laws, including data protection and privacy regulations.

8. Subdomains and Custom Domains

8.1 Upon registration, you will be assigned a Subdomain (e.g., yourname.listquo.io). This Subdomain remains the property of LOKY7 Ltd and is provided to you under licence for the duration of your subscription.

8.2 You may connect a Custom Domain to your Tenant account. You are responsible for maintaining ownership and DNS configuration of any Custom Domain. We are not liable for any issues arising from Custom Domain configuration, renewal, or disputes.

8.3 Upon termination of your subscription, your Subdomain may be reclaimed and reassigned at our discretion after a reasonable grace period.

9. Data Processing and Security

9.1 We act as a Data Processor on your behalf with respect to End User data processed through the Platform. Our processing activities are governed by our Privacy Policy and, where applicable, a Data Processing Agreement.

9.2 We implement reasonable technical and organisational measures to protect data stored on the Platform. However, no system is completely secure, and we cannot guarantee absolute security.

9.3 You are responsible for the security of any data you export from the Platform and for ensuring your staff and authorised users maintain appropriate security practices.

10. Service Availability and Support

10.1 We strive to maintain high availability of the Platform but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where practicable.

10.2 Support levels vary by subscription tier. Details of support availability and response times are provided on our Pricing page.

10.3 We reserve the right to modify, suspend, or discontinue any feature of the Platform with reasonable notice, except where immediate action is required for security or legal reasons.

11. Limitation of Liability

11.1 To the maximum extent permitted by law, LOKY7 Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising from your use of the Platform.

11.2 Our total aggregate liability for any claims arising under these Terms shall not exceed the total fees paid by you to us in the twelve (12) months preceding the claim.

11.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless LOKY7 Ltd, its directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property or privacy rights; (d) your Tenant Content; or (e) any dispute between you and an End User.

13. Termination

13.1 You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

13.2 We may suspend or terminate your account immediately if you breach these Terms, fail to pay subscription fees, or if we are required to do so by law. We will provide notice where practicable.

13.3 Upon termination, your right to access the Platform ceases immediately. You are responsible for exporting any data you wish to retain before termination. We may retain data as required by law or for legitimate business purposes.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or through the Platform at least 30 days before taking effect. Continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.

15. Governing Law and Dispute Resolution

15.1 These Terms are governed by and construed in accordance with the laws of England and Wales.

15.2 Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15.3 Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation.

16. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and LOKY7 Ltd regarding the Platform.
Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Waiver: Failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.

17. Contact Information

If you have any questions about these Terms, please contact us at:

LOKY7 Ltd
Email: [email protected]
Website: https://listquo.io